30 Day Online Return/Exchange Policy
To Return or exchange merchandise, please contact our customer service representative by e-mailing us at customercare@luckybrandjeans.biz, by calling (800) 964-5777 or by faxing us at (805) 781-2978. Your total satisfaction is our top priority.

Here at Lucky Brand Jeans, we want to make sure that you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have purchased, please return it within 30 days of the date of invoice (or as permitted under the exceptions indicated below). We will gladly exchange your product or credit your account. Please note: All products must be returned in their original condition, unworn and unwashed with tags still attached, with a copy of the invoice and the reason for return included.

Return shipping charges are the responsibility of the customer. If, for any reason, you would like to EXCHANGE a product, luckybrandjeans.com will happily ship the replacement at NO SHIPPING CHARGE to you.

Exceptions to Return Policy

SALE Merchandise: Returns or exchanges purchased from LuckyBrandJeans.com must be returned to the online store within 15 days of the invoice date. Returns or exchanges on sale merchandise will not be accepted at our retail stores. No price adjustments on previous purchases. No exceptions.

FINAL SALE Merchandise: All sales are final. Absolutely no refunds or exchanges will be accepted at the online or our retail stores. No price adjustments on previous purchases. No exceptions. Prices shown reflect the additional discount taken.

Lucky Brand Jeans Retail & Outlet Store Purchases: Returns or exchanges from our retail stores will not be accepted.

Gift Cards: Returns or exchanges will not be accepted.

Acccessories: Returns or exchanges must be made through LuckyBrandJeans.com and will not be accepted in our retail stores.

Swimwear: Returns or exchanges must be made through LuckyBrandJeans.com within 15 days of the invoice date. They will not be accepted at our retail stores. Additionally, due to the intimate nature of swimwear, items must be unworn with all tags and hygiene strip intact.

Returning or Exchanging your Item(s)

Option 1... Quickly and Conveniently
1. Detach the Return Form from the packing slip (included with your order shipment), and keep the customer receipt for your records.
2. Mark the item(s) that you would like to return on the Return Form as either Refund or Exchange and note the reason with the appropriate Reason Code.
3. Pack the item(s) to be returned and include the completed Return Form.
4. Attach the Shipping Return Label provided and send the package back to us via UPS. To find a UPS location near you, visit www.UPS.com/dropoff. Should you use the UPS shipping label provided, the cost of shipping and handling will be deducted from your refund as follows: 1 item $5.50; 2 or more items - $8.50.

Note: If you received a brown order form with no return options, simply send us an email and we will forward you a Return Request Authorization #.

Option 2... On Your Own or from Outside the Contiguous United States
1. Detach the Return Form from the packing slip (included with your order shipment), and keep the customer receipt for your records.
2. Mark the item(s) that you would like to return on the Return Form as either Refund or Exchange and note the reason with the appropriate Reason Code.
3. Pack the item(s) to be returned and include the completed Return Form.
4. Send the package via insured mail (your must prepay the postage cost - no C.O.D.) or trackable shipping method to the following:
Lucky Brand Jeans
Attn:Return Processing
1150 Laurel Lane, Suite 100
San Luis Obispo, CA 93401

Option 3... At One of Our Retail Stores
1. Find a Lucky Brand Jeans Retail Store near you by checking out our Store Locator. Returns will not be accepted at Lucky Brand jeans Outlet stores or Lucky Brand Jeans Retailers.
2. Simply bring the order invoice to make a return or exchange (Select merchandise may be returned to any of our Lucky Brand Jeans stores. Some exceptions apply). The Lucky Brand Jeans store will exchange, refund or credit the item(s) less appropriate adustments for shipping and handling.

Lucky Brand Jeans Return Policy is subject to change at any time.