ORDERING ONLINE
SECURITY & PRIVACY
GIFT OPTIONS
GIFT CARDS
FRAGRANCE
LUCKY BRAND JEANS CREDIT CARD
LUCKY KIDS
OUR STORES & RETAILERS
OUTSIDE OF THE UNITED STATES
CAREER OPPORTUNITIES
CORPORATE
ORDERING ONLINE
What payment methods do you accept?
LuckyBrandJeans.com accepts Master Card, Visa, American Express, Discover, Lucky Brand Jeans Credit Card Lucky Brand Jeans gift cards.
When will my order arrive?
Orders arrive depending on the date and time of day the order was placed, the shipping service you choose, and order processing time. To see our shipping schedule, please click here.
Where is my order?
The status of an order can be tracked in Order Status by clicking here.
I need to return a product. What is your policy?
Returns and exchanges are accepted within 30 DAYS of the invoice date. Online purchases (except for sale and swimwear items) can be returned to a Lucky Brand Jeans store near you. You can read our complete Online Return Policy by clicking here.
What is your toll free Customer Service number and hours?
For Customer Care hours of operation and toll-free phone numbers, click here. (top)
SECURITY & PRIVACY
Does LuckyBrandJeans.com have a Privacy Policy?
Yes. For more information on our Security & Privacy Policies, click here.
Will my personal information be sold or rented?
Except as otherwise provided in this Privacy Policy, LuckyBrandJeans.com does not sell or rent your personal information to third parties for marketing purposes without your explicit consent. For more information on our Security & Privacy Policies, click here. (top)
GIFT OPTIONS
Do you offer Gift Boxes?
Yes. We provide complimentary gift boxes. We can assemble the box and place the item in the gift box or you can do it yourself. If you decide to assemble the box yourself, we will provide one box for every three items ordered.
Will you place the items in the Gift Box?
You have the option of putting everything together yourself or having us place your gift in tissue paper in our complimentary gift box.
During checkout, simply select the Gift Box to assembly yourself or Gift Receipt with Gift Box should you prefer that we take care of it for you. If you decide to assemble the box yourself, we will provide one box for every three items ordered.
Will you include a Gift Message?
Yes. Simply include your name along with the recipient’s name and message. We’ll print your message on the invoice. (top)
GIFT CARDS
Can I make a purchase on the website using a Lucky Brand Jeans Gift Card?
Yes, Lucky Brand Jeans Gift Cards can be redeemed on LuckyBrandJeans.com
Where can Lucky Brand Jeans Gift Cards be purchased?
Lucky Brand Jeans Gift Cards may be purchased at any of our retail owned locations in the US, including Puerto Rico or LuckyBrandJeans.com by
Are Lucky Brand Jeans Gift Cards purchased in Canada valid in the US?
Gift Cards purchased in the Canadian Lucky Brand Jean stores may NOT be used in the US locations or on LuckyBrandJeans.com.
Where can Lucky Brand Jeans Gift Cards be used?
Lucky Brand Jeans Gift Card can be used at any of our retail owned locations in the US, including Puerto Rico and on the internet at Luckybrandjeans.com. To find a store near you use our store locator.
Can Gift Cards be replaced if lost or stolen?
Unfortunately, Gift Cards cannot be replaced if lost or stolen.
How do I find out the available balance on my Lucky Brand Jeans Gift Card?
To check your gift card balance online, click here and enter your 19-digit gift card #. You can also check your balance by phone (866.784.0739) or by visiting a Lucky Brand Jeans store near you. For a store locator, click here. (top)
FRAGRANCE
Where do you ship Lucky Brand Jeans Fragrance?
Fragrance may only be shipped via ground shipment and within the contiguous 48 states. LuckyBrandJeans.com is not able to provide express shipping service for Fragrance.
Is it possible to return Fragrance?
Fragrance may be exchanged or returned within 30 days of purchase. Fragrance items must be unopened and in its original packaging for consideration of return. (top)
LUCKY BRAND JEANS CREDIT CARD
Where can the Lucky Brand Jeans Credit Card be used?
The Lucky Brand Jeans Credit Card may be used at LuckyBrandJeans.com and Lucky Brand Jeans Retail Stores in the United States & Puerto Rico. To find a store near you use our store locator
What type of benefits to Lucky Brand Jeans Credit Cardholders receive?
Lucky Brand Jeans Credit Card benefits include:
* 10% off the first purchase with the Lucky Brand Jeans Credit Card (only applies to accounts opened in a Lucky Brand Jeans owned stores)
* No annual fee
* Receive a $25 Lucky Brand Jeans Rewards Certificates for each $250 spent on the Lucky Brand Jeans Credit Card in stores or at LuckyBrandJeans.com. Cardholders may earn up to $300 in Reward Certificates annually. Reward Certificates may be redeemed in Lucky Brand Jeans owned stores and are not valid online.
Does the Lucky Brand Jeans Credit Card have an annual fee?
The Lucky Brand Jeans Credit Card has no annual fee.
When will I receive my Lucky Brand Jeans Reward Certificates?
Cardholders can receive up to $300 in Lucky Brand Jean Reward Certificates. Certificates are distributed 6 times a year.
Who administers the Lucky Brand Jeans Credit Card?
The Lucky Brand Jeans Credit Card is administered by HSBC Retail Services on behalf of Lucky Brand Jeans.
Who do I contact with questions about my Lucky Brand Jeans Credit Card?
Contact HSBC Retail Services Customer Service at 800.315.0082 for questions regarding your account: billing, promotions, payment history, address changes, disputes, or to report a lost or stolen credit card.
How can I check my account balance?
For questions regarding your account contact HSBC Retail Services Customer Service at 800.315.0082.
How can I make a payment on my account?
Payments may be made online or sent by mail.
Online: www.HRSACCOUNT.com
Mail: HSBC Retail Services, PO Box 17602, Baltimore, MD 21297-1602
Phone: 800.315.0082 (top)
LUCKY KIDS
Which stores carry Lucky Kid?
Lucky Kid collection can be found at Lucky Kid stores and on LuckyBrandJeans.com. Select Lucky Kid items may be found at Lucky Brand Jeans Stores. Visit our Store Locator for locations near you.
What sizes do you carry in Lucky Kid?
Why do Lucky Kid jeans not have snaps up the inside of the leg?
In order to maintain the authentic look of Lucky Kids jeans, our jeans do not have snaps up the inside of the leg. The elasticized waist makes dressing/undressing just as easy as snaps. Full elastic waistbands are offered in Sizes 6 - 24 months. Adjustable elastic waistbands are offered in Sizes 2Y - 6Y.
Will Lucky Kid jeans shrink?
The jeans will shrink in length up to half an inch when put in the dryer. The jeans will stretch out with wear and then shrink back once washed.
Are Lucky Kid jeans unisex?
The styles are made for boys and girls, but just the same as adult Lucky Brand, either can wear them.
What does Y mean on the labels?
Our Y on labels means year. It is comparable to other brand's T, which is toddler. (top)
OUR STORES & RETAILERS
Where are Lucky Brand Jeans Stores located?
Lucky Brand Jeans Stores are located throughout the United States including Puerto Rico. We also have locations in Belgium, Canada, The Netherlands & United Arab Emirates. Visit our Store Locator for locations near you.
Is it possible to return items purchased at LuckyBrandJeans.com to a store location?
Items purchased online (except for sale and swimwear items) may be returned to LuckyBrandJeans.com or to one of our stores located in the United States including Puerto Rico. LuckyBrandJeans.com returns are not accepted at Lucky Brand Jeans Outlet Stores or Retailers. Simply bring the order invoice along with the items you would like to exchange or return. (top)
OUTSIDE OF THE UNITED STATES
Where are Lucky Brand Jean Stores located outside of the United States?
Lucky Brand Jean Stores are located in Belguim, Canada, The Netherlands & United Arab Emirates. Visit our Store Locator for the location in your neighborhood.
Is it possible to purchase product from LuckyBrandJeans.com internationally?
Yes. For information on shipping, Duties, Customs, VAT, etc. please review our Shipping & Tax Policies. (top)
CAREER OPPORTUNITIES
Is Lucky Brand Jeans hiring?
We are always in search of new talent. Please check our Job Listing for current opportunities.
Where can I apply for a position at Lucky Brand Jeans?
Take a look at our Job Listing for current opportunities. If you find something that you might be interested in, please send us your resume and salary history via the fax number or email address noted for the position.
There's a new Lucky Brand Jeans Store opening in my neighborhood, how do I apply for a position there?
Check our Job Listing for current opportunities in your neighborhood. Send your resume and salary history to the fax number or email address noted for the position. (top)
CORPORATE
Where can I buy Lucky Brand product?
Our Store Locator has a complete listing of stores that are LUCKY enough to carry our product. But don't forget that the CLOSEST and BEST place to BUY LUCKY is right here at LuckyBrandJeans.com!
How do I get a catalog?
You are in our interactive catalog right now! We get new items so often; we just couldn't keep up on paper! Just visit LuckyBrandJeans.com to check out what we have available.
Does Lucky Brand Jeans offer franchise opportunities?
Lucky Brand Jeans Stores are company owned. Lucky Brand Jeans does not offer franchise opportunities. (top) |
